PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE YOU MAKE YOUR BOOKING

Booking Terms and Conditions

1. About us

These Booking Terms and Conditions ("Conditions"), together with our Privacy Notice at https://www.hugesenseleisure.com/en/privacy-notice and any other written information we brought to your attention before we confirmed your booking, apply to your booking with HugeSense Leisure Ltd, a company registered in England and Wales under company number 07757955, whose registered office address is at Churchdown Chambers, Bordyke, Tonbridge, Kent, TN9 1NR. (“we” or “us” or "our").

Please read these Conditions carefully as they set out our respective rights and obligations. In these Conditions references to "you" and "your" include:

  • the first named person on the booking;
  • all persons on whose behalf a booking is made; or
  • any other person added to a booking or to whom a booking is transferred

whether you are booking as an individual consumer or on behalf of your organisation.

These Conditions were last updated on 27th February 2020.

2. Payment

Your payments will be taken online through secure servers either by electronic bank transfer or using third party payment providers for card payments.

All payments are due on booking ("Charge"). Please see our cancellation policy below with respect to any refund that may be due to you should you cancel your booking with us.

Your booking is confirmed and a contract between you and us will exist when we send you a confirmation email. It is your responsibility to contact us if a confirmation email has not been received. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. We have no responsibility for any errors in any documentation except where an error is made by us.

All currency conversions are based on data on the date of booking. Payments are taken in pounds sterling and may be subject to exchange-rate fluctuations (depending on the date charged) and charges from your bank or credit card issuer for which we have no liability.

Any applicable VAT/taxes may be subject to change at any time.

3. Our cancellation policy

If you wish to amend or cancel a confirmed booking, you must contact us. Cancellations can only be accepted in accordance with these Conditions.

Our cancellation policy is as follows:

Cancellation before the date of your stay with us Refund due
More than 14 days before the date of your stay 100% of the Charge
More than 7 days but less than 14 days before the date of your stay 50% of the Charge
Less than 7 days before the date of your stay No refund

Where applicable, refunds will be made by the same method used to pay for the booking. Any payment made by credit card will be returned to that card and any payment made by voucher/loyalty money will be refunded as a voucher or by reinstating the loyalty money as appropriate.

4. Our right to cancel your booking

We may cancel the contract between us and your booking if:

  • You fail to pay any amount due to us in respect to your booking.
  • If you breach these Conditions or our Website Terms of Use at https://www.hugesenseleisure.com/en/terms-of-use.
  • You fail to provide any information we reasonably require for your booking.

5. Amendments to your booking

If you wish to amend your booking with us we will try and accommodate this but we cannot guarantee that we can accommodate your request. Any amendment to your booking which we accept will be subject to an administration charge (you will be informed of the exact charge prior to confirmation that the amendment to your booking has been accepted). Where we cannot accommodate an amendment to your booking and you wish to cancel the booking then the terms of our cancellation policy above will apply with regard to any refund you are due.

6. Visa, passport and health requirements

If you are travelling to the UK it is your own responsibility to ensure compliance with immigration, visa and health requirements. Requirements may change and you are therefore strongly recommended to check the up to date position with your appropriate embassy or consulate or your doctor as applicable in good time before departure.

7. Data protection

Please see our Privacy Notice at https://www.hugesenseleisure.com/en/privacy-notice for full information regarding how we use your personal data.

8. Your obligations

By making a booking, the first named person on the booking (whether that person is an individual consumer or booking on behalf of an organisation) agrees on behalf of all persons detailed on the booking that:

9. Amendments to the Conditions

We reserve the right to make changes to our website at https://hugesenseleisure.com/ or any other website we operate from time to time ("Website"), our Privacy Notice, and these Conditions at any time. You will be subject to the Conditions in force at the time that you book with us, unless any change to these Conditions is required to be made by law or government authority (in which case it will apply to bookings previously placed by you).

If any of the conditions in these Conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

10. Special requests

If you have any special requests please let us know at the time of booking. We will try to accommodate your request, but we can't guarantee that the request will be met and we will have no liability to you if we cannot comply with your request.

11. Insurance

Adequate travel insurance is a condition of your booking with us. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you, the cost of assistance (including repatriation) in the event of accident or illness, loss of baggage and money, pre-existing medical conditions and other expenses. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available. If you cannot travel to our property for any reason (for example inclement weather preventing travel) our cancellation policy will apply and you may not be entitled to any refund. Please make sure you have comprehensive insurance to cover such eventualities.

12. Accuracy

We try to ensure that all the information and prices on our Website are accurate. However changes and errors can occur and we reserve the right to correct prices and other information on our Website in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before your booking is confirmed. Please note that special offers may be withdrawn without any notice.

13. Disabilities and medical problems

If you or any member of your party has any medical problem or disability which may affect your stay, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. Not all of our properties are suitable for individuals with medical problems or disabilities, and it is your responsibility alone to ensure that your arrangements are appropriate for you and your party.

14. Your use of our property

You acknowledge that no relationship of a landlord and tenant is created between us by these Conditions and that we reserve the right to enter our property at all times during your stay.

Only those individuals listed on the booking with us can occupy the property.

Please note the check-in time that applies to the property you have booked to stay in. If you arrive earlier than the applicable check-in time we will try and accommodate an earlier check-in for you but we cannot guarantee this and shall not be held liable if we cannot provide an earlier check-in for you.

To comply with 'The Immigration (Hotel Records) Order 1972', we must keep a register of all guests that stay at our properties.

We must record -

  • For all guests on arrival: Full name and nationality of all guests age 16 or over
  • For any guest who is not British, Irish or from a Commonwealth country: Passport number and place of issue (or another ID document showing nationality) on arrival
  • For any guest who is not British, Irish or from a Commonwealth country: Details of your next destination (including address if known) on departure.

You agree that during your stay:

  • You will not operate as a business from the property.
  • You will not do or permit to be done anything at our property which is illegal or which may be or become a nuisance (whether actionable or not), annoyance, inconvenience or disturbance to us or to our other guests, or any owner or occupier of neighbouring property.
  • You will comply (and ensure that your party complies) with the terms of these Conditions and any instructions or notices we provide.
  • You will not cause or permit to be caused any damage to our property, including any furnishings, equipment or fixtures at the property.
  • You will not smoke or permit smoking (including e-cigarettes) anywhere in our property and you and your party will only smoke in designated areas (if any).
  • You will not fix any bolts, nails, tacks, screws, adhesives, tape or other such fixing devices to the walls or fabric of our property.
  • You will report any damage to our property or its fixtures and fittings as soon as reasonably possible.
  • You will not display any advertisement, signboards, flag, banner, placard, poster, signs or notices at our property without our prior written consent.
  • You will not let or sub-let our property.
  • You will ensure our property is secure whenever you leave it (including locking main doors and closing all windows).
  • You will not alter, move or interfere with any lighting, heating, power, cabling or other electrical fittings or appliances at our property, or install or use additional heating, power, cabling or other electronic fittings or appliances without our prior written consent.
  • You will ensure that anyone in your party under the age of 18 is supervised at all times on our property.
  • You will leave our property in a clean and tidy condition at the end of your stay and not remove any of our fixtures and fittings.
  • You will leave our property at the end of your stay in accordance with the check-out times provided at our property.
  • You will only park in designated parking areas at our property.
  • You will at all times control any pet that is permitted to stay at our property and follow all our "pet policies" provided.

You are expected to conduct yourself in an orderly and acceptable manner and not to disrupt the enjoyment of other guests.

While we use reasonable endeavours to ensure that all appliances and equipment are properly functioning at the property, we will not be held liable if any appliance or piece of equipment is faulty or does not work. You must notify us as soon as possible about such an issue and we will use our reasonable endeavours to repair or replace any faulty or non-functioning item.

If in our reasonable opinion or in the reasonable opinion of any of our employees, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of our other guests or any third party or damage to property, we reserve the right to terminate your booking with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave our property immediately. No refunds for lost accommodation or any other service will be made and we will not pay any expenses or costs incurred as a result of termination of your booking.

You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to us prior to departure from our property. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you.

We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

If we do not insist immediately that you do anything you are required to do under these Conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

15. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these Conditions if the delay or failure arises from any cause which is beyond our reasonable control. If our property becomes unavailable due to circumstances such as fire or flooding, for example, we will try to provide you with an alternative property or refund the Charges to you. We will not however pay you any compensation or expenses as a consequence of such circumstances.

16. Our liability to you under this contract

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

While we do everything to ensure your safety at our property, we will not be held responsible for any action or omission on your part which causes any harm to you or a third party. It is your responsibility to follow all health and safety instructions at our property. Where any part of our property is blocked off to our visitors we will not be held liable if you proceed to ignore our notices.

Any problems with or at the property must be reported as soon as possible during your stay at the property. We will not be held liable in any way where you report a problem to us following your stay at our property.

If we fail to comply with these Conditions and you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the booking process.

If we fail to comply with these Conditions and you are a business customer, our total aggregate liability to you for all other losses arising under or in connection with any contract between us, whether in contract, negligence, breach of statutory duty, or otherwise, shall be limited to the Charges.

17. Which country's laws apply to any disputes?

If you are a consumer, please note that these Conditions, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these Conditions, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.